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WE ARE LOOKING FOR

Customer Manager

We are looking for a Customer Manager to act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Details:

  • Based in Bali
  • Position available immediately

Requirements:

  • 3-5 years experience
  • Excellent command of both written and spoken Indonesian and English
  • Genuinely excited to help customers.
  • Patient, empathetic, and passionately communicative.
  • Can put themselves in their customers’ shoes and advocate for them when necessary.
  • Customer feedback is priceless, and the CMs can gather that for Blockchain Zoo– negative or positive.
  • Problem-solving capabilities.
  • Confident at troubleshooting and investigating by asking around within Blockchain Zoo if they don’t have enough information to resolve customer complaints.
  • Push additional customer leads from existing customers.

Perks:

  • Competitive salary
  • Friendly work environment
  • Serious position for a long term career with international exposure

Responsibilities:

  • The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Apply now

Please upload your CV in PDF format.
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